Terms & Conditions

Last updated: 15 September 2026

1. About us

Clean & Neat Ltd is a company registered in England and Wales under company number 16873730. Our registered office is 29 World’s End Estate, London, England, SW10 0EP.

2. Quotes and bookings

A request or estimate is not a confirmed booking. A booking becomes binding when we confirm the service, premises, date or schedule, price and any special requirements. Quotes are based on the information supplied by the customer and may be revised if the condition, size, access or requirements of the premises are materially different.

3. Our services

We provide office, school, post-construction, deep, end-of-tenancy and home cleaning. The exact tasks and frequency are those stated in the accepted quote or booking confirmation. Unless specifically agreed, our service does not include specialist removal of hazardous substances, mould remediation, pest control, exterior work at height, clinical cleaning, builders’ waste removal or work requiring a regulated specialist.

Commercial and school premises

The customer must tell us about relevant site rules, restricted areas, alarms, security, safeguarding arrangements and health and safety requirements before the service begins. We will follow reasonable site procedures communicated to us.

Post-construction cleaning

The site must be safe to enter, adequately lit, supplied with working water and electricity where required, and cleared of active construction hazards. Removal of rubble, skips, heavy building waste, paint, adhesives or specialist residues is included only when expressly stated in the quote.

End-of-tenancy cleaning

We provide the cleaning tasks agreed in the booking. We cannot guarantee the return of a tenancy deposit, as this decision is made by the landlord, agent or deposit scheme and may depend on matters beyond cleaning.

4. Customer responsibilities and access

• Provide accurate information about the premises and required service.
• Provide safe and timely access, including keys, codes, parking or permits where agreed.
• Secure valuables, confidential documents, fragile items and pets.
• Tell us about delicate surfaces, damaged items, hazardous materials or special product requirements.
• Ensure the premises are reasonably safe for our team to work in.

If we cannot gain access or cannot work safely, we may treat the appointment as cancelled and charge reasonable costs in line with the booking confirmation.

5. Products and equipment

We normally use suitable professional products and prioritise eco-conscious options where appropriate. Some surfaces, contamination or specialist tasks may require different products. Customers must notify us in advance of allergies, sensitivities, manufacturer care instructions or products that must not be used.

6. Prices and payment

The price, any deposit, VAT treatment, payment method and due date will be stated in the quote, invoice or booking confirmation. Additional work requested or reasonably required because the original information was incomplete may be charged separately after discussion with the customer.

7. Changes and cancellation

Please tell us as soon as possible if you need to change or cancel a booking. Any cancellation charge or notice period will be stated in the booking confirmation and must be reasonable in the circumstances. We may rearrange a service because of illness, unsafe conditions, access problems or events outside our reasonable control and will contact you promptly.

Consumer cancellation rights

If you are a consumer and book remotely or away from our business premises, you may have a legal right to cancel within 14 days. If you expressly ask us to begin during that period, you may need to pay for the service supplied before cancellation. Once the service has been fully performed following the legally required request and acknowledgement, the cancellation right may end. Your statutory rights are not affected.

8. Complaints, damage and lost property

Please inspect the work when reasonably possible and report any concern promptly so we can investigate and, where appropriate, arrange a reasonable remedy. Please also report alleged damage or missing property promptly and provide relevant details or photographs. We are not responsible for pre-existing damage, ordinary wear, defective surfaces, undisclosed fragility or loss arising from inaccurate instructions.

9. Liability

We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill. We do not exclude or limit liability where the law does not allow this, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. For business customers, any additional liability limits agreed in the quote or contract also apply.

10. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control. We will take reasonable steps to reduce the effect and contact the customer where the booking is affected.

11. Website information

Website content is general information and may change. Images are illustrative. Nothing on the website replaces the scope, price and terms in an accepted quote or booking confirmation.

12. Governing law

These terms are governed by the law of England and Wales. Consumers retain any mandatory rights to bring proceedings in another part of the United Kingdom where applicable.