Privacy Policy

Last updated: 15 September 2026

Clean & Neat Ltd respects your privacy. This notice explains how we collect, use, store and protect personal information when you contact us, request a quote or use our cleaning services.

1. Who we are

Clean & Neat Ltd is the controller of the personal information described in this notice. We are registered in England and Wales under company number 16873730. Our registered office is 29 World’s End Estate, London, England, SW10 0EP.

2. Information we may collect

• Your name, telephone number and contact details.
• The address and type of premises requiring cleaning.
• Information about the requested service, access arrangements and preferred dates.
• Messages, quotes, booking confirmations and records of our communications.
• Billing, invoice and payment records. We do not intentionally store full payment-card details.
• Information needed to manage complaints, incidents, insurance matters or legal obligations.

3. How we collect information

We mainly receive information directly from you by telephone, WhatsApp or during the provision of services. We may also receive information from a person or organisation arranging cleaning on your behalf, such as an employer, landlord, letting agent, contractor or property manager.

4. How and why we use information

• To respond to enquiries and prepare quotes.
• To arrange, deliver and manage cleaning services.
• To communicate about appointments, access, changes or payments.
• To maintain business, accounting and tax records.
• To protect our staff, customers and business and to deal with complaints or claims.
• To comply with legal and regulatory requirements.

5. Our lawful bases

Depending on the circumstances, we process personal information because it is necessary to take steps before entering into a contract or to perform a contract, to comply with a legal obligation, or for our legitimate interests in operating and protecting our business. Where consent is legally required, you may withdraw it at any time.

6. Sharing information

We may share relevant information with workers or subcontractors involved in providing the service, payment and accounting providers, IT and communications providers, professional advisers, insurers, or public authorities where required by law. We only share what is reasonably necessary for the relevant purpose.

7. WhatsApp and third-party services

If you contact us through WhatsApp, Meta and its service providers process information under their own terms and privacy policies. Their processing may involve countries outside the United Kingdom. You may contact us by telephone instead if you do not wish to use WhatsApp.

8. How long we keep information

We keep personal information only for as long as reasonably necessary. General enquiries that do not lead to a booking are normally kept for up to 24 months. Contract, invoice, payment and tax records may normally be kept for up to six years after the relevant transaction or business relationship, or longer where required for a legal claim or obligation.

9. Security

We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, misuse or disclosure. No method of communication or storage is completely secure.

10. Your rights

Subject to applicable law, you may have rights to access, correct or erase your information, restrict or object to processing, and receive certain information in a portable format. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Changes to this policy

We may update this notice when our services or legal obligations change. The latest version will appear on this page.